Frequently asked questions

Sometimes — it depends on what crew is free that day, and we will tell you within 15 minutes either way. See emergency and last-minute moving for how urgent jobs work, or call 425-495-7762.

A week or two is comfortable for most homes. The dates that go first are the last weekend of the month, the 30th and the 31st, and summer Saturdays — for those, three to four weeks ahead gives you a choice of start times. We take bookings up to three months out, and short notice is always worth asking about: you will know within 15 minutes whether a crew is free.

• Clear out space: Go through your belongings and decide what you want to take with you, what to give away, or throw out. This will not only make your move easier but also simplify unpacking at your new place.
• Gather packing supplies: Get boxes, tape, bubble wrap, and markers ready ahead of time. Having boxes of various sizes will help you pack different items. You can often find boxes for free at local stores or through online platforms.
• Label your boxes: Clearly mark what's in each box and which room it belongs to. This will ease the movers' job and help you quickly find what you need after the move.
• Start packing early: Pack non-essential items well in advance, leaving essentials for last. Prepare an "essentials box" with items you’ll need immediately after the move.
• Notify important organizations: Update your address at the post office, banks, utility companies, and any subscription services to ensure you continue receiving your mail and services at your new location.
• Prepare appliances: If you're moving appliances, check the manufacturer's instructions for disconnecting and preparing them. Clean and defrost your refrigerator at least a day before the move.
• Take care of pets and plants: Ensure safe transport for your pets and plants. You might want to ask friends or relatives to look after them on moving day.
• Plan the moving day: Coordinate logistics with your movers, including timing, parking, and potential access issues at both your old and new locations.

Furniture is padded with moving blankets and shrink-wrapped before it goes near a doorway, drawers and doors are secured, and mattresses travel in covers. Floors and door frames are protected at both ends. Anything fragile should travel inside a box rather than loose — we sell the materials, or we can pack it for you. Tell us at booking about anything particularly valuable, awkward or heavy, so the right crew size and the right materials are on the truck.

Beyond the hourly rate there is a fuel charge: $50 for a crew of 2 or 3, more for a crew of 4 or more, since the truck seats only 3 and the rest of the crew needs additional transportation. The minimum charge covers up to the first 3 hours of work; after that, time is billed in 15-minute increments. The rates include up to 15 miles of travel, and anything weighing 250 lbs or more carries an additional heavy-item fee. Whatever else is specific to your job — stairs, a long carry, disassembly — is explained before we start, so there are no hidden charges.

The protective gear the crew works with is included: moving blankets, shrink wrap, straps, floor and door protection. Supplies that stay with you are not — boxes, packing paper, bubble wrap and tape are sold separately, and we can bring them on the day so you are not driving around looking for boxes.

Yes. We book it through the cleaning crew we work with and schedule it for the moment the truck pulls away, so you hand the keys back without going back with a mop. Prices by home size are on our cleaning page — move-out cleaning starts at $430 for a one-bedroom.

Unfortunately, we don't provide pet transportation services. This is because safely transporting pets requires specialized conditions and experience. We recommend making arrangements in advance to ensure your furry friends are safe and comfortable during the move.

Moving in bad weather is not recommended because the safety of everyone involved should be a top priority. If the weather conditions are extreme, like heavy rain, snow, or ice, it's better to postpone the move to ensure everyone's safety, including your family and the moving team. However, if moving in poor weather is unavoidable, it's important to be well-prepared. Make sure all pathways are clear and safe. Use protective coverings like tarps or plastic covers to keep your belongings dry. Also, keep in touch with the moving company, as professional movers can offer solutions for safely moving in challenging weather. Be prepared for possible delays in loading, unloading, and transportation due to bad weather. Plan your schedule with these delays in mind. Finally, check your moving insurance to ensure it includes coverage for weather-related damage, which will give you extra peace of mind during the move.

Yes, and the part that actually moves the bill is packing: a home that is boxed, labelled and stacked ready to load takes far fewer hours than one the crew has to pack first. Getting rid of what is not coming before the day helps as much again. The carrying itself is better left to the crew — it is faster, and a dropped dresser costs more than the hour it saved. If you have your own truck and only want the muscle, that is labor only.

Yes. Whatever is not coming with you can be loaded and taken away on the same visit, which costs less than booking a separate trip — and anything still usable goes to a donation site rather than to the dump. See junk removal for what we can and cannot take.

Sometimes, depending on the crew and the size of the office. Call us and you will have an answer within 15 minutes — see emergency and last-minute moving for how we handle urgent jobs.

Two to four weeks for a working office. Allow longer if the move has to happen over a single weekend, or if the building only allows after-hours access — there are only so many of those slots and we plan crews around them. A small office at short notice is often still possible, and you will know within 15 minutes.

• Inventory and Sorting: Assess all your office equipment, furniture, and documents. Decide what needs to be moved, what can be sold, or disposed of. This will simplify the packing process and optimize space in the new office.
• Packing Materials Preparation: Buy the necessary materials ahead of time, such as boxes of various sizes, bubble wrap for protecting equipment, markers for labeling, and tape. Pack documents and sensitive equipment with extra care.
• Box Labeling: Clearly label the contents of each box and the department it belongs to. This will speed up the unpacking and organizing process in the new office.
• Plan Packing in Advance: Start packing non-essential items well in advance, leaving items you will need until the move for last.
• Communication with Employees and Clients: Notify all employees and clients about the upcoming move, update contact information and address in business documents, on the website, and on social media.
• Move Logistics: Coordinate the details of the move with the transport company, discuss timing, routes, and logistical details such as parking and building access.
• Equipment Preparation: Before moving, disconnect and pack all office equipment according to the manufacturer's instructions. Ensure that the equipment is protected and ready for transport.
• Planning for the First Days Post-Move: Prepare a work plan for the first days after the move to minimize downtime and quickly restore office functionality.

Beyond the hourly rate there is a fuel charge: $50 for a crew of 2 or 3, more for a crew of 4 or more, since the truck seats only 3 and the rest of the crew needs additional transportation. The minimum charge covers up to the first 3 hours of work; after that, time is billed in 15-minute increments. The rates include up to 15 miles of travel, and anything weighing 250 lbs or more — a safe, a large copier — carries an additional heavy-item fee. Everything specific to your job is explained before we start.

The crew's protective materials — blankets, shrink wrap, straps, floor protection — are part of the service. Boxes, paper, bubble wrap, tape and labels are sold separately; for an office we can deliver them a few days ahead so staff can pack their own desks before the crew arrives.

Moving in bad weather is not recommended because the safety of everyone involved should be a top priority. If the weather conditions are extreme, like heavy rain, snow, or ice, it's better to postpone the move to ensure everyone's safety. However, if moving in poor weather is unavoidable, it's important to be well-prepared. Make sure all pathways are clear and safe. Use protective coverings like tarps or plastic covers to keep your belongings dry. Also, keep in touch with the moving company, as professional movers can offer solutions for safely moving in challenging weather. Be prepared for possible delays in loading, unloading, and transportation due to bad weather. Plan your schedule with these delays in mind. Finally, check your moving insurance to ensure it includes coverage for weather-related damage, which will give you extra peace of mind during the move.

Yes — the same cleaning crew we work with for homes. We schedule them for once the last desk is out, so the space is ready to hand back to the landlord. Prices are on our cleaning page, or tell us when you book the move and we line the two up.

Yes, we can help with setting up your new office.

Yes — Spokane, the Tri-Cities, Vancouver WA, Bellingham, Wenatchee, Yakima and everywhere between. We work within Washington State, so a move that stays inside the state is our normal work rather than something we hand to a partner.

Because guessing the size of a household over the phone is how people end up with a number that changes on moving day. We walk the home with you — on-site or over a video call — record it and build an inventory list, and the written bid comes from that. State rules also require a mover to inspect the goods, in person or by video, before a move like this.

Usually under an hour for a house, less for an apartment. You do not need to tidy or pack anything first — we need to see what is actually there, including the garage, the attic and anything in storage.

The same walkthrough as an on-site visit, done over a video call on your phone: we guide you room by room, record it and build the inventory list from it. It is accepted for these moves, it is free, and it usually happens the same or the next day. For a full house with a packed garage or workshop, on-site still tends to be the more accurate of the two.

Virtual if you are out of town, short on time or moving out of a rental with not much in it. On-site if it is a house with years of accumulation, a garage, a workshop or an attic — that is where things get missed on camera. Either way you get the same video record, inventory list and written bid.

For a move across the state, the earlier the better — two to four weeks gives you a choice of dates, and summer and the end of the month fill first. If your timeline is shorter than that, call anyway and we will tell you straight away what is possible.

No. We work within Washington only, so an interstate move is not something we take on. If you are crossing the state line, we will tell you that on the first call rather than after a survey.

Yes. Your things stay on our truck with our crew from the first box to the last — no transfers, no shared trailer, no waiting for a load to fill up.

Sometimes, and we will tell you within 15 minutes either way. Crews are booked in advance, so a same-day job depends on what is free that morning — call and we will look at the actual schedule rather than promising first and checking later.

Call us and say that first — it changes how we look at the day. If a crew can be moved, we move it. If the honest answer is tomorrow morning, you will hear that straight away instead of losing another afternoon waiting.

Sometimes, and sometimes not. If a crew already has a gap, you pay our ordinary rates. If fitting you in means rearranging a day that is already booked, or starting early and finishing late, it costs more. We tell you which one it is on the call, before anything is committed.

Because a single number would be wrong for most people who call. What the day costs depends on what has to be rescheduled, how big the job is, how far apart the addresses are and what time we can start — so we work it out with you on the phone instead of printing a figure and adding to it later.

Yes — the crew lead calls you about 30 minutes before they get there. On an urgent day that is the difference between waiting by a window and getting on with the rest of it.

From 8 AM to 8 PM every day, and within 15 minutes — if we miss that, we take $25 off the move. Outside those hours, leave a message or write in the chat and it is the first thing we pick up in the morning.

Tell us exactly where things stand — loaded, half loaded, packed but not moved, or still in the apartment. It changes the crew size and the time, and we would rather plan for the real situation than the tidy version of it.

Booking normally takes a $50 deposit, refundable in full if you cancel or move the date 72 hours or more ahead. On a same-day job we confirm everything on the phone before the crew sets off.

Yes — 5% off for anyone 60 or over, and the same 5% off for paying in cash. Mention it when you book and it comes off the estimate, rather than being something to argue about afterwards.

We are movers, not sorters — the decisions stay with the family. What we can do is make them easier to act on: pack what is going, haul away what is not, and drop usable furniture and household goods at a donation site on the same run.

Up to about an hour of it, as part of the job: the bed assembled and made up, furniture where you want it rather than where it landed, and the kitchen and bathroom boxes opened so the first evening works. Tell us which boxes matter and we will open those first.

Yes, and for a big house it is often the calmer way to do it: the bulk on one day, the last rooms and the settle-in on the next. It costs more than one long day, so we will be straight with you about the difference before you decide.

Whatever the community gave them: the move-in window, the lift or loading-dock rules and any paperwork they want from the movers. Send it when you book and we plan the day around their window instead of finding out at the door.

Most of these moves are arranged by an adult child who is somewhere else. We can survey by video, agree everything by phone and email, send one estimate and one invoice, and the crew lead calls about 30 minutes before arriving so somebody knows they are on the way.

Often, yes. A haul-away fits into a day far more easily than a full move does, so short notice is always worth asking about — call or write and you will have an answer within 15 minutes between 8 AM and 8 PM.

You can schedule trash removal from one day up to three months in advance. This helps us plan the service better.

After hauling away the trash, we carefully sort it and send it for recycling. Materials suitable for reuse are sent to the appropriate recycling facilities. Additionally, items that can still be useful are donated to charity.

To prepare for trash removal, make sure all items are ready to be taken away. It's best to move the trash outside your house, or if it's already outside, bring it to the curb. If you need help preparing, we're always here to assist.

We offer removal services for a wide range of items including household appliances, home goods, electronics, furniture, sports equipment, mattresses, pianos, tires and rubber products, office supplies, recreational and entertainment goods, toys, TVs, refrigerators, and freezers, as well as construction and renovation materials.

We do not remove hazardous materials or yard waste.

Yes, and that is the cheapest way to do it: the crew is already at the house, so whatever is not coming with you gets loaded during the move instead of on a second trip. Point it out at the start of the day rather than at the end.

Often the easiest urgent job to fit, since there is no truck to schedule. Ask us and you will know within 15 minutes — more on emergency and last-minute moving.

Anywhere from a day to three months ahead. Labor only is the easiest job for us to fit at short notice, because there is no truck to schedule around — but weekends and the end of the month still fill first.

No, there are no additional charges for services like furniture assembly. You pay strictly by the hour, with no hidden fees or extra payments.

We care about the safety of your belongings and can bring thick premium protective blankets, high-quality film, and tape if needed! For those who want even more assurance, we sell boxes, bubble wrap, and packing paper. Order our packing service today and entrust the care of your valuables to professionals!

Yes — that is most of what labor only is. We load or unload a rental truck, a moving container or a storage unit, or handle both ends of a move where you drive in between. You bring the vehicle or the unit, we bring the crew, the equipment and the hours.

Yes, and it is one of the cheapest jobs we do: no truck, nothing wrapped for a drive, just the crew, the lift and the time. It is priced exactly like labor only — the same hourly rates, the same minimum. More on moving inside the same building.

Yes, we offer same-day packing services. This is perfect for those who need a quick solution. Contact us to discuss the details!

You can book our packing service for a period from 1 day to 3 months. This allows us to plan everything more effectively.

Yes, bubble wrap, packing paper, and boxes are enough to keep your fragile items safe. We use high-quality materials to ensure that your belongings stay intact during transport.

Yes, we offer unpacking services. Place your order on our website right now! Our team will take care of neatly unpacking your items and placing them where they belong.

To determine how much packing material you need for your move, it's important to consider the quantity, size, and type of your items. Start by making a list of everything you plan to transport. Pay special attention to fragile and large items as they require extra protection. For packing small items and clothing, standard cardboard boxes will do the job. Fragile items such as dishes and electronics should be packed in boxes using bubble wrap or other cushioning materials. Large furniture and electronics should be wrapped in stretch film for additional protection. We also recommend buying a bit more materials than you've estimated to avoid running short during the packing process.

No, we don't have a minimum order quantity for packing materials.

Two movers and a truck for one pickup and one delivery: up to 3 items, up to 10 miles between the two addresses. We collect them, protect them for the drive and put them where you want them. More items or a longer run is priced on the call, before we commit to anything.

Yes. Furniture stores, warehouse pickups, storage units and Facebook Marketplace or Craigslist sellers are all normal work for us. Send the pickup address and the seller’s window, and we plan around it.

At one end, ideally the delivery end. For the pickup we need a contact who can hand the item over, and for the delivery someone to say where it goes. Tell us if nobody can be at one of the addresses and we will work out how to handle it.

Send a photo of the item and both addresses, by text or in the chat. Photos answer most of what we would otherwise have to ask, and you get a number in the same conversation — within 15 minutes between 8 AM and 8 PM.

Anything over 250 lbs carries an additional heavy-item fee, and pianos, safes, pool tables and similar specialty items are quoted separately. Tell us what it is up front and we will say plainly whether it is a job for us.

Sometimes, depending on what crew is free. Deliveries fit between bigger jobs more easily than a full move does, so it is always worth asking — you will have an answer within 15 minutes either way.

That is the usual way round: the truck empties the place, the cleaners come in behind it and the keys go back the same evening. Book both together and we line the two up so nobody is waiting on anybody.

It goes by the size of the home and the level of clean, not by the hour, so the number is settled before anyone starts. A standard clean starts at $185; a move-out clean starts at $430 for a one-bedroom, one-bathroom home and rises with bedrooms and bathrooms. Extras like the inside of a fridge or oven are priced separately.

No. Plenty of cleans have nothing to do with a move — a deep clean before guests, a regular fortnightly visit, a place being handed back after a tenancy. Call and book it on its own.

A cleaning crew we work with regularly, booked and coordinated through us. You deal with one company for the move and the clean, and one number if anything needs sorting out.

It is the price for a home of that size in normal condition. Square footage, how much has built up, pets and how recently it was last cleaned can all move it — a first clean is often more work than the one after it. If your place is going to land outside the list, we tell you before the day, not after.

That is what the move-out level is for: inside cabinets, inside the oven and fridge, closets, baseboards and every floor. Tell us if your building or property manager has a checklist and we will work to it.

A few days is usually enough, and same week is often fine. End of month is the busiest stretch, because that is when every lease ends — if your move-out date is the 30th or the 31st, book early.

• Credit or debit cards: A 3.5% processing fee is added when paying with a credit or debit card.
• Cash: If you prefer to pay in cash, we offer a 5% discount.
• Venmo: A 2% processing fee is added when paying through Venmo.
• Zelle: Similarly, there are no extra charges when paying via Zelle. Choose the payment method that works best for you.

• Report the damage immediately. Notify our company of any damages as soon as possible, ideally within a week after the move is completed. This is crucial for us to begin addressing the issue promptly.
• Document the damage. Take detailed photos of the damaged items and make a list of the affected belongings.

• Start preparing early: Create a packing checklist well in advance. Decide what you’ll take with you and what you’ll give away or throw out. This will reduce stress and simplify the packing process.
• Invest in quality packing materials: Stock up on sturdy cardboard boxes, bubble wrap, packing tape, and markers for labeling. Durable materials are crucial for heavy or fragile items to ensure their safety during the move.
• Label boxes and organize items: Group items by category (kitchen, bedroom, bathroom) and clearly label each box. This will make unpacking easier and help you quickly find what you need. Mark boxes containing fragile items for extra caution.
• Plan transportation in advance: If you're hiring movers, book them early to secure your desired date. Choose a company experienced in moves like yours and ensure they offer insurance for your belongings.
• Choose the right moving day: Pick a day that works best for you, preferably a weekday to avoid traffic. Prepare all necessary documents, keys to the new place, and ensure the moving team has clear access to your home.
• Pack essentials for the first few days: Set aside a separate box with essentials like clothes, toiletries, chargers, and some snacks. This will save you from having to dig through multiple boxes to find what you need right away.
• Inspect your old place before leaving: Do a final check to make sure nothing is left behind. Check closets, cabinets, and drawers. Leave the space clean and tidy for the next occupants.
• Stay flexible and keep calm: Moving can be stressful, but good planning minimizes hassles. If things don't go as planned, stay calm—most issues can be resolved with patience and flexibility.

We require a $50 deposit. If you cancel or reschedule your booking 72 hours or more before the scheduled date, the deposit is fully refunded. You can reschedule for free if it’s done 72 to 24 hours beforehand. However, if you decide to cancel after rescheduling, the deposit is non-refundable. If rescheduling occurs less than 24 hours before the move, the deposit will not be returned either.

Yes. The minimum charge covers up to the first 3 hours of work plus the fuel charge. After 3 hours you pay by the hour, billed in 15-minute increments, so you only pay for the time the crew actually works.

Reach out between 8 AM and 8 PM, any day, and we get back to you within 15 minutes. That's a guarantee: if we don't get back to you within 15 minutes, we take $25 off your move.

Yes, we work only within Washington — but that includes moves right across the state, such as Seattle to Spokane or the Tri-Cities. See long-distance moving in Washington for how those are quoted.

Yes, a $50 deposit is required to book our services. This helps us secure your reservation and prepare all the necessary resources for your move.

Yes, we sell packing materials by request! We understand that having the right supplies is crucial for a successful move, so we offer a range of packing materials, including boxes of various sizes, bubble wrap, packing tape, and more. If you need packing materials, simply let us know when scheduling your move, and we'll ensure you have everything you need to protect your belongings during transport.

More than thirty cities across the Greater Seattle area: Seattle and the north end, the Eastside, South King County and the whole Snoqualmie Valley out past North Bend. If you are not sure whether your address is in range, just ask. For a move right across the state, see long-distance moving.

The rates include up to 15 miles of travel, which covers most moves inside one city or between neighbouring ones. Beyond that a travel charge applies, worked out from the actual distance and quoted before you book rather than added afterwards.

Yes. An additional heavy-item fee applies to any item weighing 250 lbs or more. Pianos, safes, pool tables, and similar specialty items are quoted separately. Tell us about anything like that when you book — it changes the crew size and sometimes the equipment, and it is much better known in advance than discovered halfway down a stairwell.

Local moves are hourly, so the honest answer depends on the size of the home and how ready it is when we arrive. Our moving cost guide gives typical prices by home size, from a studio to five bedrooms, with the crew size and the hours behind each number. For a firm figure, send photos or book a walkthrough and you get a written estimate.

Yes — text 425-495-7762 or use the chat on this site, whichever is easier. Both reach the same people, and between 8 AM and 8 PM you get an answer within 15 minutes. Write outside those hours and it is the first thing we pick up in the morning.

Yes, seven days a week, 8 AM to 8 PM. Weekends and the last few days of the month are the busiest stretch, because that is when leases end — those dates are worth booking earlier than a weekday in the middle of the month.